Our privacy policy is to provide you with information on how your personal information (which includes your health information) is collected and used at Tristique.

What personal information do we collect?

The information we will collect about you includes:

• Name

• Date of birth

• Address and contact details (phone, email)

• Medical information including medical history, medications, allergies, adverse events to ensure you can use our float pod safely, and with minimal risk

• Ambulance cover in the event we need to call you an ambulance, with your permission if able

How do we collect your personal information?

When you make your first appointment, we will send you an intake form via SMS to the number you provide. This form has a series of questions that will record your personal information.

At your first visit to Tristique, a safety brief will be conducted to ensure you understand what your experience will provide.

Our booking system is the only way we collect your information. Once you have completed the intake form, the document is checked to ensure you meet the required health criteria, then the form is deleted. Only your name, date of birth and contact details are kept on your file.

We ask for you to provide the name and contact details for an emergency contact person. In the event you have an adverse event whilst at Tristique, we need to be able to contact someone on your behalf, with your permission.

Why your consent to our Privacy Policy is necessary

When you register as a client of Tristique, you provide consent for staff to access and use your personal information so they can ensure you are eligible to access our services. Only staff who need to see your personal information will have access to it.

Why do we collect and use your personal information?

At Tristique we will need to collect your personal information to ensure your suitability to utilise our equipment. Floating in a floatation tank is not for everyone, and we need to ensure safety and suitability is paramount. Your information is also used for business activities, such as financial claims and payments, practice audits and accreditation, and business processes. We are required to maintain clear records to meet industry guidelines.

Who do we share your personal information with?

In short – nobody that you have not provided consent to. By consenting to this Privacy Policy, you are acknowledging that your information may be provided to third parties that we need to work with. This includes:

• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these parties are required to comply with APPs and this policy

• when it is required or authorised by law (eg court subpoenas)

• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

• to assist in locating a missing person

• to establish, exercise or defend an equitable claim

• for the purpose of confidential dispute resolution process

• when there is a statutory requirement to share certain personal information (eg where there has been a need to contact health agencies to advise of a contamination or illness that has originated at Tristique from a client using the float tank)

Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Tristique will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.

We advise that we do not provide your personal information to anyone on social media or similar service providers.

How do we store and protect your personal information?

Your personal information is stored electronically, and we do not use paper records. Tristique stores all personal information securely in electronic format, in password protected information systems. In the event we have contractors present for maintenance, we will close the practice to maintain privacy of our clients. Only Tristique management has the password access to our systems.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless we are required or authorised by law to only deal with identified individuals.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction or updates of, your personal information. We require you to put this request in writing by email, and we will provide you with a response within 5 business days. At each subsequent visit you make to Tristique, we will ask you to verify your personal information held by our practice is correct and up to date.

All requests to access or update your personal information should be sent to the manager at Tristique on this email info@tristique.com.au

How can you lodge a privacy related complaint, and how will the complaint be handled?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. All complaints should be addressed to the Manager and emailed to info@tristique.com. or alternatively a letter can be posted to 188 Coburns Road Melton 3337. You should receive a response within 30 days of lodging your complaint or concern. You may also contact International Institute for Complimentary Therapists as the industry accredited body. Please note that IICT will require you to give them time to investigate before they respond. For further information visit iict@bmsgroup.com or call them on (02) 5629 7777